Phoenix Repair Group

Bringing your electronics back to life.

Phones · Laptops · Desktops · Consoles · Custom Builds

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What We Fix

Repairs Done Right

Years of professional experience. Quality parts. Direct accountability.

Phones & Tablets

Screen and battery replacement, charging port repair, camera repair, water damage assessment, software issues. iPhone, Samsung, Google, and most other major brands.

Laptops

Screens, batteries, keyboards, charging ports, hinge repair, RAM and SSD upgrades, OS installation, no-power diagnosis.

Desktops

Component diagnosis and replacement, upgrades, no-boot troubleshooting, thermal service, power supply replacement.

Custom PC Builds

From budget office machines to high-end gaming rigs and workstation builds. Bring your vision, we source the parts and build it right.

Game Consoles

PlayStation, Xbox, Nintendo Switch. HDMI port replacement, disc drive repair, thermal service, and other hardware repairs.

Virus Removal & Tune-Up

Full malware cleanup, system reinstall when needed, data backup included. A quick way to bring an older or sluggish computer back to life.

Pricing

Fair Rates. No Surprises.

Every repair quoted and approved in writing before any work begins beyond diagnostic. No hidden costs, no surprises at pickup.

Diagnostic Fee
$50

Quick fixes and simple software issues resolve at diagnostic. Fee applied toward your repair if parts, additional labor, or further service is required. Non-refundable if you decline.

HDMI Replacement
$150

Universal pricing for PlayStation, Xbox, and Nintendo console HDMI port replacements. Full assembly replacement with quality components.

Custom PC Builds
$150$300

Labor only — parts billed at cost. From budget office machines to high-end gaming and workstation rigs. Pricing scales with complexity.

Deep Cleaning
$100

Full internal cleaning, thermal paste replacement where applicable, and complete diagnostic check. Brings older devices back to top performance.

Remote Repairs
$150

On-site service at your home or business by appointment. Travel within our service area included. Convenient for desktop service, network setup, and repairs where bringing the device in isn't practical.

Important Notice We are unable to accept devices showing signs of pest or rodent infestation. A $500 sanitation handling fee applies to devices found to contain pests upon intake; the repair will be declined and the device returned.

Other Common Services

Virus removal & system reinstall (with data backup) $100
Homebrew Channel installation (Wii, Wii U, 3DS) $150
Device maintenance & optimization Bundle with deep cleaning — $150
$100
Hardware upgrade service (RAM, SSD, etc.) part + $50
Data transfer & migration $150 if temporary repair is required to access the drive
$75

Phone screen and battery pricing varies by model. Contact us with your device for a quote.

The Process

How It Works

Six clear steps. Every quote agreed to before work begins.

1

Get in Touch

Call, text, or message with what's wrong. We'll give you a ballpark or schedule a diagnostic.

2

Drop Off

Bring your device by appointment. We work by appointment so every repair gets our full attention.

3

Diagnostic & Quote

$50 diagnostic, applied toward repair if you proceed. You get a firm quote in writing before any further work begins.

4

Approval & Deposit

For parts over $50, we collect a deposit before ordering. You approve every step in advance — no surprises.

5

Repair

Most jobs complete within one to five days, depending on parts availability.

6

Pickup & Pay

Cash, card, or contactless. You receive a clear breakdown of all work performed.

Why Phoenix

The Difference is in the Details

Backed by over a decade of professional experience across all major makes and models. Every repair handled with the care of a technician dedicated to doing the job right.

Fair Pricing

Honest rates that reflect the actual work involved. No upcharges, no surprise fees, no inflated minimums.

Quality Parts

OEM-spec or premium aftermarket components on every repair. Full assemblies replaced rather than patched, for repairs that last.

Direct Accountability

Every repair handled by the same trained technician from drop-off to pickup. You'll always know who's working on your device and how to reach them.

Honest Assessments

If we can't fix it, we'll tell you. If your data needs clean-room recovery, we'll point you to a specialist. Honest work or no work.

Service Area

Serving East Tennessee

Hawkins · Sullivan · Washington · Hamblen · Jefferson · Greene · Grainger · Hancock
Counties

Proudly serving the Tri-Cities and the corridor from Johnson City to Morristown.

By appointment only. Contact us to schedule a drop-off.

Get in Touch

Ready When You Are

Call, text, email, or send a message. We respond within a few hours during business hours.

Hours
Monday – Friday   12 PM – 9 PM
Saturday   12 PM – 4 PM
Sunday   Closed
Location
Rogersville, TN
By appointment only